Delucia first joined 3D in July of 2008 as a Level 1 Help Desk Administrator, a position requiring high customer service and problem-solving skills. Delucia, with his outstanding customer-focused and methodical attitude, has exhibited and further-enhanced these skills to establish strong relationships with many 3D clients. These attributes, combined with a wide range of network management experience and certifications, led Delucia to advance to Level 2 Help Desk in an extraordinarily short period of time.
As a Level 2 Help Desk Engineer, Delucia takes on many challenging responsibilities including making emergency service decisions as well as appropriately scheduling resources. Delucia will also become a mentor for Level 1 Help Desk Administrators, serving as a resource for advanced problem resolution.
“Jeff’s incredible work ethic, knowledge level and will to please clients made the decision to promote him to Level 2 Help Desk Engineer very simple,” says Chris McCoy, 3D’s Technical Manager. “His dependability and no-nonsense attitude towards network administration make him an ideal candidate to assume this role.”
For more information on 3D's network management team and services, visit our website at http://www.3dcorp.us/.
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