3D's New Service Coordinator Position

3D continuously enhances our services in order to provide the most current and ‘best-in-class’ technology solutions to our clients. In April, we established and filled a new position within our organization entitled Service Coordinator.

The Service Coordinator is essentially the ‘hub’ of our Engineering department, adding an additional layer of service and providing continuity between our Engineers, our Business Analysts, and our clients by communicating and ensuring your needs are addressed appropriately and met in an effective and timely manner. As the initial point of contact for our Engineering department, the Service Coordinator provides you with immediate assistance when you contact our Help Desk. Keenly aware of our engineers’ whereabouts, current workloads and schedules, the Service Coordinator determines the quickest, most effective path to resolve your IT problems and helps ensure your satisfaction with our service.

In addition to Help Desk assistance, the Service Coordinator is responsible for project coordination which involves maintaining consistent communication and disseminating project-related information between our Engineers, Business Analysts and clients. This coordination is vital to the project process as it minimizes project impact and ensures the project stays on track.

Other duties of the Service Coordinator include creating and updating service tickets, coordinating technical training, and maintaining cohesion within our engineering department.

Heidi Metour has taken on the role of Service Coordinator and has proven to be a valuable asset to 3D and our clients. Please take a moment to welcome her to 3D the next time you have the opportunity to speak with her.

Please keep in mind the Help Desk is here to provide technical support and solutions to your network and computer issues. Your Business Analyst, however, will continue to be your primary point of contact for planning, questions, initiating projects or resolving complex issues and is your resource to ensuring 3D understands the big picture and provides effective solutions that meet your business’ technology needs.